At p899, protecting your personal data is a core responsibility — not an afterthought. This Privacy Policy explains what information we collect from Pakistani players, how we use it, who we share it with, and what rights you hold over your own data. Please read this document carefully before creating an Account or using the p899 Platform.
A plain-language summary of our core privacy commitments. The full legal text is provided in the sections below — both are binding when you use the p899 Platform.
All personal data transmitted between your device and p899 is encrypted using 256-bit SSL/TLS protocols. Your credentials, payment details, and account information are never sent over unsecured channels.
p899 does not sell, rent, or trade your personal data to any third-party marketing company or data broker. Your information is used solely to operate your account and deliver our services to you.
You have the right to access, correct, and request deletion of your personal data held by p899. Submit a request to our support team at any time and we will respond within the timeframes set out in this Policy.
Identity verification data collected during KYC is handled in strict compliance with anti-money laundering obligations. Verification documents are stored securely and accessed only by authorised compliance personnel.
JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank payment details are processed securely. p899 does not store full payment credentials on our servers — tokenisation is used for all repeat transactions.
p899 uses only essential and performance cookies necessary for the Platform to function correctly. We do not use third-party advertising cookies. You can review and manage cookie preferences from within your browser settings.
p899 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who accesses the p899 Platform at https://p899.pro. This Privacy Policy has been prepared to inform you clearly and transparently about the personal data we collect from players across Pakistan — including those based in Karachi, Lahore, Islamabad, Faisalabad, and beyond — and how that data is handled from the moment you register an Account through to the closure of that Account.
This Policy applies to all users of the p899 Platform, including registered players, prospective players who visit the website without registering, and individuals who contact our support team. It covers data collected through the Platform website, the mobile-optimised web application, and through any direct communication channels such as email and live chat support.
Important: By creating a p899 Account or continuing to use the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the p899 Platform.
p899 collects the minimum personal data necessary to operate the Platform, comply with our legal obligations, and deliver a high-quality gaming experience to our players. The categories of personal data we collect are as follows:
| Category | Examples of Data | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, Pakistani mobile number, residential address | Account communication, support, transaction notifications |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details, transaction history | Processing deposits and withdrawals in PKR, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, service improvement |
| Usage Data | Game history, bet amounts, session duration, pages visited | Responsible gaming monitoring, personalisation, analytics |
| Communication Data | Support chat transcripts, emails, survey responses | Customer support, complaint handling, service improvement |
| Verification Documents | Scanned CNIC, proof of address, payment method screenshots | KYC / AML compliance, withdrawal processing |
We do not intentionally collect any special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless expressly required by a specific regulatory obligation.
p899 collects personal data through the following channels:
Data you provide directly when you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion. This includes all information submitted through registration forms, identity upload portals, and support communication channels.
When you access the p899 Platform, we automatically collect certain technical data including your IP address, device identifiers, browser type and version, operating system, and session activity logs. This data is collected through server logs, cookies, and similar tracking technologies embedded in the Platform.
We may receive data about you from third-party identity verification providers engaged for KYC purposes, fraud prevention services, and payment processing partners including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. Data received from these sources is used solely to verify your identity and process transactions accurately.
Note: p899 does not purchase personal data lists from data brokers or marketing companies. All data we hold about you comes from your direct interaction with the Platform or from our authorised service providers.
p899 uses collected personal data for the following purposes:
p899 does not use personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
p899 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
p899 does not sell, rent, or otherwise disclose your personal data to unaffiliated third parties for their own commercial purposes. We may share your data in the following limited circumstances:
We engage trusted third-party service providers to help us operate the Platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification providers, cloud infrastructure providers, customer support software providers, and cybersecurity services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection standards.
p899 may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts where we are legally required to do so — for example, in the context of an anti-money laundering investigation or a court order. We will notify you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of p899's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
Where required by our licensing obligations, p899 may share player data with responsible gaming organisations or self-exclusion registries to enforce exclusions or restrictions requested by the player or mandated by regulation.
p899 primarily stores and processes player data within secure data centres. Where it becomes necessary to transfer personal data to service providers located outside Pakistan — for example, cloud infrastructure or identity verification providers — p899 will ensure that appropriate safeguards are in place to protect your data during transfer and storage.
Such safeguards may include contractual clauses that bind the recipient to data protection standards equivalent to those applied by p899, or reliance on the recipient's certification under recognised data security frameworks. You may request details of the specific safeguards applicable to any particular transfer by contacting our support team.
p899 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
As a p899 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":
Response Timeframes: p899 will acknowledge all data rights requests within 72 hours and will provide a substantive response within 30 calendar days. In complex cases, this period may be extended by a further 30 days with prior notice to you.
The p899 Platform uses cookies and similar technologies to ensure the Platform functions correctly, to maintain your login session, and to gather anonymised analytics data that helps us improve the user experience for players across Pakistan.
p899 does not use third-party advertising cookies, social media tracking pixels, or any cookies designed to track your activity across other websites. We do not share cookie data with advertising networks or data brokers.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies will impair your ability to use the Platform, including logging in to your Account. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available through those browsers' built-in help sections.
The p899 Platform is strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual who does not meet the minimum age requirement, we will immediately close the relevant Account, void any associated balances in accordance with our Terms and Conditions, and securely delete the personal data collected.
If you are a parent or guardian and believe that a minor has registered on the p899 Platform, please contact our support team immediately at [email protected] so that we can take prompt remedial action.
Age Verification: p899 employs both automated and manual age verification processes during registration and KYC review. We reserve the right to request documentary proof of age at any time and to suspend Account access pending verification.
p899 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While p899 takes all reasonable measures to safeguard your data, no online platform can guarantee absolute security. You are responsible for keeping your Account login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your Account.
The p899 Platform may occasionally reference third-party services — such as payment providers — in the context of describing our deposit and withdrawal options. p899 does not embed third-party advertising content, social media widgets, or external tracking scripts on the Platform.
Where you navigate away from the p899 Platform to interact directly with a payment provider such as JazzCash or EasyPaisa, your activity on those external platforms is governed solely by those providers' own privacy policies. p899 accepts no responsibility for the privacy practices of any third-party services.
p899 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, we will notify registered players by email to the address associated with their Account and will display a prominent notice on the Platform for a reasonable period following the update.
The updated Policy will indicate the new effective date at the top of the document. Your continued use of the p899 Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the updated Privacy Policy, you must cease use of the Platform and may request Account closure.
We encourage you to review this Policy periodically to stay informed about how p899 is protecting your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by p899, please contact our support team through the following channel:
For formal data rights requests — including access, rectification, erasure, or portability requests — please email [email protected] with the subject line "Data Rights Request" and include your full name and registered Account email address so that we can locate your records and verify your identity before processing the request.
All privacy-related correspondence will be acknowledged within 72 hours and resolved within the timeframes described in Section 9 of this Policy.
You have reviewed our Privacy Policy. p899 is Pakistan's trusted online casino — your personal data is protected, your transactions are encrypted, and your rights are respected. Platform access is strictly for players aged 21 and above.